Terms of Service

Last updated: March 25, 2025

Welcome to Tenr. Please read these Terms of Service ("Terms") carefully as they contain important information about your legal rights, remedies, and obligations. By accessing or using Tenr's platform, website, and services (collectively, the "Services"), you agree to be bound by these Terms and all applicable laws and regulations.

1. Acceptance of Terms

By accessing and using Tenr's Services, you agree to be bound by these Terms, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Services. If you do not agree to these Terms, please do not access or use the Services.

You must be at least 18 years old to use our Services. By agreeing to these Terms, you represent and warrant that:

You are at least 18 years of age
You have the legal capacity to enter into a binding agreement
Your use of the Services does not violate any applicable law or regulation

2. Service Description

Tenr provides a waitlist and dating platform. Users can join the waitlist and refer others to improve their position. Our Services may include, but are not limited to:

Waitlist registration and management
Referral system for waitlist position improvement
Dating profile creation and management
Matching and communication tools
Community features and events

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice to you. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

3. Account Registration

To access certain features of the Services, you may be required to register for an account. When you register, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Maintain the security of your account credentials
Be responsible for all activities that occur under your account
Promptly notify us of any unauthorized use of your account

We reserve the right to suspend or terminate your account if any information provided during registration or thereafter proves to be inaccurate, false, or misleading, or if you fail to comply with these Terms.

4. Communications

By providing your phone number, you expressly consent to receive SMS messages from Tenr regarding:

Waitlist status updates
Application confirmations
Important account notifications
Service updates and changes
Matches and dating opportunities
Community events and features

You can opt out of SMS messages at any time by replying STOP to any message. Message and data rates may apply. The frequency of messages varies based on your account activity and status.

By providing your email address, you consent to receive email communications from us. You can opt out of marketing emails by following the unsubscribe instructions contained in each email, though we may still send you service-related emails.

5. User Conduct

You are solely responsible for your conduct while using the Services. You agree to:

Provide accurate information in your profile and communications
Maintain the security of your account
Not create multiple accounts
Not abuse the referral system
Not engage in any fraudulent, abusive, or illegal activity
Not harass, threaten, or intimidate other users
Not post or share content that is discriminatory, offensive, hateful, or inappropriate
Not attempt to circumvent any technical measures we use to provide the Services
Not use the Services to collect or harvest personal information about other users
Not interfere with or disrupt the Services or servers connected to the Services

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions, including removing prohibited content, suspending or terminating accounts, and reporting you to law enforcement authorities.

6. User Content

Our Services may allow you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material ("User Content"). You are responsible for the User Content that you post, including its legality, reliability, and appropriateness.

By posting User Content, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such content on and through the Services. You retain any and all of your rights to any User Content you submit, post, or display on or through the Services and you are responsible for protecting those rights.

You represent and warrant that:

You own the User Content posted by you or have the right to use it and grant us the rights and license as provided in these Terms
The posting of your User Content does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person

7. Intellectual Property

The Services and their original content (excluding User Content), features, and functionality are and will remain the exclusive property of Tenr and its licensors. The Services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Tenr.

You acknowledge and agree that the Services may contain proprietary and confidential information that is protected by applicable intellectual property and other laws.

8. Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy carefully to understand our practices regarding your personal information.

9. Third-Party Links and Services

The Services may contain links to third-party websites or services that are not owned or controlled by Tenr. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Tenr shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

10. Subscription and Payments

Certain aspects of the Services may be provided for a fee. If you elect to use paid aspects of the Services, you agree to the pricing and payment terms as we may update them from time to time. Tenr may add new services for additional fees and charges, or amend fees and charges for existing services, at any time in its sole discretion.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

We use third-party payment processors to bill you through a payment account linked to your account. The processing of payments will be subject to the terms, conditions, and privacy policies of these payment processors in addition to these Terms.

11. Cancellation and Refunds

You may cancel your subscription at any time. Upon cancellation, your access to premium features will continue until the end of your current billing period. We do not provide refunds for the unused portion of any subscription period.

In exceptional circumstances, we may consider refund requests on a case-by-case basis. Please contact our support team if you believe you qualify for an exceptional refund.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date at the top. It is your responsibility to review these Terms periodically for changes. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes.

For material changes to these Terms, we will make reasonable efforts to provide notice, such as through a prominent notice on our website or by sending you an email. What constitutes a material change will be determined at our sole discretion.

13. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Services or contact us to request account deletion.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Disclaimer of Warranties

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. Tenr and its affiliates, subsidiaries, partners, officers, directors, agents, and employees expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranty that:

The Services will meet your requirements
The Services will be uninterrupted, timely, secure, or error-free
The results that may be obtained from the use of the Services will be accurate or reliable
The quality of any products, services, information, or other material purchased or obtained by you through the Services will meet your expectations

15. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Tenr, its affiliates, directors, employees, agents, partners, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your access to or use of or inability to access or use the Services
Any conduct or content of any third party on the Services
Any content obtained from the Services
Unauthorized access, use, or alteration of your transmissions or content

In no event shall our total liability to you for all damages, losses, or causes of action exceed the amount you have paid to Tenr in the last six (6) months, or, if greater, one hundred dollars ($100).

16. Indemnification

You agree to defend, indemnify, and hold harmless Tenr, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services, including, but not limited to, your User Content, any use of the Services' content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Services.

17. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Services, and supersede and replace any prior agreements we might have had between us regarding the Services.

18. Dispute Resolution

Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in San Francisco, California, using the English language in accordance with the Arbitration Rules and Procedures of JAMS then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes.

The prevailing party in any arbitration or other legal action arising out of these Terms shall be entitled to receive, in addition to all other remedies to which such party may be entitled, the costs and expenses (including reasonable attorneys' fees) incurred by such prevailing party in the action.

Notwithstanding the foregoing, we may seek injunctive or other equitable relief to protect our intellectual property rights in any court of competent jurisdiction.

19. Class Action Waiver

Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither you nor we will seek to have any dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity. No proceeding will be combined with another without the prior written consent of all parties to all affected proceedings.

20. Contact Information

If you have any questions about these Terms, please contact us at:

Email: legal@tenr.date