tenr

Privacy Policy

Last updated: March 25, 2025

Welcome to Tenr ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By accessing or using Tenr, you agree to this Privacy Policy. Please read it carefully. If you do not agree with our policies, please do not access or use our services.

1. Information We Collect

We collect several types of information from and about users of our platform:

  • Personal Information: First and last name, phone number, email address, LinkedIn profile URL, and referral information.
  • Usage Data: Information about how you interact with our platform, including access times, pages viewed, and the routes you use to navigate our site.
  • Device Information: Information about the device you use to access our platform, including hardware model, operating system, unique device identifiers, and mobile network information.
  • Location Data: General location information derived from your IP address.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our platform and hold certain information.

2. How We Collect Information

We collect information through:

  • Direct Interactions: Information you provide when you register, join our waitlist, or communicate with us.
  • Automated Technologies: As you navigate through our platform, we may use cookies, server logs, and other similar technologies to collect usage data.
  • Third Parties: We may receive information about you from third parties such as business partners, analytics providers, and social media platforms.

3. How We Use Your Information

We use the information we collect to:

  • Manage your waitlist position and application status
  • Send SMS notifications about waitlist status and important updates
  • Process and manage referrals
  • Provide, maintain, and improve our services
  • Understand how users interact with our platform
  • Detect, prevent, and address technical issues
  • Respond to your requests, comments, or questions
  • Fulfill any other purpose for which you provide it
  • Carry out our obligations and enforce our rights

4. Legal Basis for Processing

We process your personal information based on:

  • Consent: You have given us consent to process your personal data for specific purposes.
  • Contractual Necessity: Processing is necessary for the performance of a contract with you.
  • Legitimate Interests: Processing is necessary for our legitimate interests, provided those interests do not override your fundamental rights and freedoms.
  • Legal Obligation: Processing is necessary to comply with a legal obligation.

5. SMS Communications

When you provide your phone number, you consent to receive SMS messages from Tenr regarding:

  • Application confirmation and status updates
  • Waitlist position updates
  • Important account notifications
  • Service updates and announcements

You can opt out of SMS messages at any time by replying STOP to any message. Message and data rates may apply. Frequency of messages varies based on your account activity and status.

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information:

  • With Your Consent: We may share your information when you direct us to do so.
  • Service Providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Protection of Rights: We may disclose information to protect and defend our rights, property, or safety, or those of our users or others.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed for these purposes.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication procedures
  • Secure data storage and transmission

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You may request copies of your personal information.
  • Rectification: You may request that we correct inaccurate information.
  • Erasure: You may request that we delete your personal information in certain circumstances.
  • Restriction: You may request that we restrict the processing of your information in certain circumstances.
  • Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
  • Objection: You may object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us.

11. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

12. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or applications that are not owned or controlled by us. This Privacy Policy applies only to our platform. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services that you visit.

13. Cookies Policy

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

  • Essential Cookies: Necessary for the operation of our platform.
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our platform.
  • Functionality Cookies: Enable us to personalize content and remember your preferences.
  • Targeting Cookies: Record your visit to our platform, the pages you have visited, and the links you have followed.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

14. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this policy, we will notify you through email or through a notice on our home page.

15. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • The right to know what personal information we collect about you
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of your personal information
  • The right to non-discrimination for exercising your privacy rights
  • The right to limit the use and disclosure of sensitive personal information

To exercise these rights, please contact us using the information in the "Contact Us" section.

16. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@tenr.date

We will respond to your inquiries as soon as possible, typically within 30 days.

17. Child Safety & CSAE Reporting

We have a zero-tolerance policy toward child sexual abuse and exploitation (CSAE). Any content or activity that exploits or endangers children is strictly prohibited on our platform.

We utilize a combination of automated tools and manual review to detect and remove content that violates this policy.

If you encounter any content or behavior that you believe may involve CSAE, please report it immediately to support@tenr.co. We investigate all reports and cooperate with law enforcement as required by law.

Our platform is not intended for use by individuals under the age of 18.